Warranty Coordinator

D&M Leasing is seeking a dynamic and motivated Warranty and Ancillary Product Sales Representative to join our team. This role focuses on offering aftermarket products to clients, both lease and retail, ensuring a seamless experience from start to finish. You’ll work closely with our Finance and Insurance (F&I) teams to understand and present products while maintaining exceptional customer service standards. 

The base salary is $4,000 per month, along with additional bonuses and commissions, offering the potential to earn a six-figure income. This roel would be out of our Fort Worth office M-F 8:30-6pm with an hour lunch.

 

Responsibilities: 

• Offer aftermarket products to 100% of clients, including leases and retail deals. 

• Learn and master the details of all back-end products and their benefits. 

• Understand bank approvals and guidelines to identify eligible products. 

• Communicate with lenders and update approvals with aftermarket products independently, without involving sales managers. 

• Respond promptly to client inquiries via phone, email, or text with a professional and friendly approach. 

• Assist with other F&I functions as needed. 

• Collaborate with agents to ensure accurate deal updates and customer satisfaction. 

• Use tools like CyberCalc to quote products efficiently. 

• Prepare and send customized communication templates to clients. 

• Follow up with clients using tailored responses to address objections and provide alternative options. 

• Ensure timely processing of deals without creating bottlenecks. 

• Provide clear explanations of aftermarket products to clients, addressing any questions confidently. 

 

Qualifications: 

• Proficient in Excel and reporting tools. 

• Exceptional communication skills, both written and verbal. 

• High sense of urgency and attention to detail. 

• Friendly and bubbly disposition with a strong customer service mindset. 

• Ability to work independently while collaborating effectively with internal teams. 

• Experience with financial processes, approvals, and customer-facing interactions is a plus. 

Benefits:

• Medical, Dental, Vision, and 401k after the orientation period

#LI-Onsite